Refund and Returns Policy
At ONEMILEPRINT, we aim to provide an exceptional shopping experience with high-quality posters that bring life to your walls. However, we understand that sometimes issues may arise. To ensure complete transparency and customer satisfaction, we’ve outlined our comprehensive Refund and Returns Policy.
This policy covers everything you need to know about modifying orders, refunds, and returns. Please take a moment to review the details below.
Order Modifications and Cancellations
We understand that mistakes can happen when placing an order. That’s why we allow changes within the first 24 hours after your order is placed. During this time, you can:
- Update Your Delivery Address: If you’ve entered an incorrect shipping address, let us know immediately so we can correct it before the order is processed.
- Change Poster Size or Customization Details: Need to adjust the size or other specifications? Reach out to us within 24 hours.
- Cancel Your Order: If you decide not to proceed with your purchase, we will cancel the order and issue a full refund.
Please Note: After the 24-hour window, your order will move into production and can no longer be modified or canceled.
Refund and Returns Policy
At ONEMILEPRINT, we strive for perfection in every poster we produce. However, if your order doesn’t meet your expectations due to shipping issues, defects, or poor print quality, we’re here to help.
We accept refunds and returns under the following conditions:
1. Lost Orders
If your order is lost during transit and tracking information confirms that it hasn’t been delivered, you are entitled to:
- A full refund, or
- A replacement product shipped to you at no additional cost.
2. Damaged or Defective Products
If your poster arrives damaged, defective, or with poor print quality (e.g., blurry or faded), we will take full responsibility for resolving the issue. Examples of eligible defects include:
- Torn or creased posters caused by transit.
- Misaligned or blurry prints.
- Faded or uneven colors.
To request a refund or return for damaged or defective items, please:
- Email us at support@onemileprint.com.
- Include clear photos of the damaged or defective product showing the issue.
- Provide your order number and any additional details.
Once we receive your request and verify the issue, you will have two options:
- Replacement Product: We will reprint and ship a new poster to you at no extra cost.
- Refund: If you prefer, we will process a full refund to your original payment method.
Refund Timeline
Refunds typically take 3–5 business days to process and appear in your account. We will notify you via email once the refund has been initiated.
Non-Returnable Items
To maintain fairness and product integrity, we do not accept returns or refunds for items that are free from defects. This includes cases where the product meets the specifications provided at the time of purchase.
If you are unsure about your order or need assistance before purchasing, feel free to contact us for guidance.
Contact Us
Our team is always here to help with any questions or concerns you may have. Please don’t hesitate to reach out via:
- Email: support@onemileprint.com
- Facebook: https://www.facebook.com/onemileprint/
- Instagram: https://www.instagram.com/onemileprint/
We are dedicated to providing a great shopping experience and ensuring every customer is satisfied with their purchase. If you encounter any problems, let us know, and we will work with you to find the best solution.
Thank you for choosing ONEMILEPRINT to bring art and storytelling into your space. Your trust in us means everything, and we are here to make sure you love your purchase.
