Thank you for shopping with onemileprint.com! We strive to provide you with high-quality posters that bring your favorite movies, music, and landscapes to life. Your satisfaction is our priority, and our Refund and Returns Policy is designed to ensure a smooth and transparent experience.
Order Changes and Cancellations
We understand that sometimes plans change. If you need to modify your order, including changing the shipping address, altering the poster size, or canceling your purchase, please contact us within 24 hours of placing your order. Once this window has passed, we may not be able to accommodate changes as your order will be in production.
To request changes or cancellations, please email us at support@onemileprint.com.
Refunds and Returns
Your satisfaction is important to us. We accept refunds and returns under the following conditions:
- Lost Orders: If your order is lost during shipping, we will either resend the product or provide a full refund.
- Defective or Damaged Products: If your poster arrives damaged, has printing defects, or if the print quality is poor (blurry or subpar), please reach out to us with photographic evidence of the issue.
How to Request a Refund or Return
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Contact Us: Email support@onemileprint.com with your order number and a clear photo of the defective or damaged item.
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Processing Your Request: We will review your request within 1-2 business days and offer you two options:
- Replacement: We will send you a new poster free of charge.
- Refund: If you prefer, we can issue a refund to your original payment method. Refunds typically take 3-5 business days to process.
Conditions for Refunds and Returns
- We do not accept returns or exchanges if the product is not defective.
- If your product is not eligible for a return, but you need assistance, please contact us for support.
Contact Us
If you have questions or need support, please reach out to us via:
- Email: support@onemileprint.com
- Facebook: https://www.facebook.com/onemileprint
- Instagram: @onemileprint
We are here to help you, and we aim to make every purchase with onemileprint.com a positive experience!
Thank you for choosing us to bring art into your space!
